SYNOPSIS

Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.
Dealing With Difficult People will help you do just that. It looks at individual behaviour, what drives it and how to cope with it. It is the essential guide to coping with people problems. Roy Lilley covers every angle including:

• recognizing the seven types of difficult person
• what conflict is and how to handle it
• handling aggressive people
• motivating lazy colleagues
• dealing with difficult customers
• handling complaints

Packed with tips, hints and warnings of potential hazards, this book will help you to enjoy the challenge presented by difficult people, unlock them, influence them and improve their performance

GOODREADS REVIEWS

AUTHOR

Roy Lilley

BOOK ID

HR000004

TOTAL PAGE

150